The term conflict
- Kinds of conflicts
- Variety of conflict behavior
Logical and objective performance
Emotional behavior
Relationship oriented behavior
- Communication as an expression of your inner point of view
Causes for conflicts
- Phases of a conflict process
- Selective perception
- Diverse experience
- Different values and norms
Methods of conflict handling
- Strategic preparation
- Analysis of the counterparty
- The three-phase-model of conflict articulation
Strategies for conflict resolutions
- Avoid
- Enforce
- Comply
- Compromise
- Co-operation
- Mediation as conflict resolution
Conflict culture
- Analysis of the conflict situation
- Development of a model for future conflicts
- Revising conflicts in a team
Conflicts as chances
- For positive development on a rational and content level
- For positive development on a value level
| 
talking about sustainable development |
